CONFIDENTIALITY POLICY & PERSONAL DATA PROTECTION (In line with GDPR)
We will always protect your data, keeping it safe. To help you understand why we need them, below you will find how we use them.
1. We record data only to improve your experience.
2. We protect your data as if it were ours.
3. We always speak your language and we support you. We are always ready to answer any question you may have.
4. You choose what you want to receive – and if you regret it, you tell us and we stop.
5. We never ask you for sensitive personal data. These are yours, and they do not concern us.
____________________________
We protect your Privacy!
At SWEETUBYBARBARANEMPI.COM we are committed to protecting the security and privacy of our customers everywhere.
We ourselves are customers of SWEETUBYBARBARANEMPI.COM and other internet pages, so we know very well how to value and respect personal data. If at any time you need something on this we will be happy to receive your message at info@sweetubybarbaranempi.com
____________________________
How we use your information
We use the information you give us in a number of different ways. What we do is directly related to the type of information. Below we write each use in detail, so you can easily understand what we do and most importantly, why!
Your name and contact details
How we use your name and contact details:
To deliver your purchases
We have to do this because we have a contract with you (it would be a little difficult not to know where to send you the order!)
Send you messages regarding your transactions with us via SMS, Viber, email or by phone
We have to do this again to properly fulfill our contract with you. For example, let’s tell you when your order arrives
Send you information via email, SMS or Viber about our new offers or products
To keep you informed! We only send such messages if you have given us the OK, so if you are in our database, you have accepted
To detect and rule out possible cases of fraud
Unfortunately, because it is necessary and we are in collaboration with the Cybercrime Prosecution. We are sure you are acting well, but some are not
To show you ads of SWEETUBYBARBARANEMPI.COM on the rest of the internet
To be able to see our new products and offers
To understand what you and our other customers like
To ensure that we offer you exactly what you want
How you pay
This means the information e.g. you chose to pay with your credit card (do not worry, it is 100% secure and encrypted) or cash on delivery etc
How we use your payment information:
To get paid and make returns
We need to do this for the contract between us. we can not give our products for free!
To detect and rule out possible cases of fraud
Unfortunately, because it is necessary and we are in collaboration with the Cybercrime Prosecution. We are sure you are acting well, but some are not
Your contact history with us
This is about what you have told us. For example via email, chat or social media.
How we use your contact history with us:
To provide customer service and support
We need to do this for the contract between us. Besides, you expect the best possible service from us
To train our staff
So that when you get in touch with us, you have the best possible experience
The order history and your cart
What you have bought and what you have stored in your cart for another time
How we use your order history and your cart:
To sell you products!
We need to do this for the contract between us. To shop, you have to put something in the basket first!
To provide you with customer service and support, as well as to handle any returns
To find out what you like, but also to the rest of our customers
To ensure that we offer you exactly what you want
Information about your phone or computer, and how you use our site
This is the information you give us when you visit our site, including your IP address and the type of device you have. We will not ask you for location data!
How we use the information about your phone or laptop, and how you use our page:
To improve our page for you (eg to better see our page on your mobile phone)
To offer you the best possible experience